Snap Send Solve: Traverse improves City Council mapping analytics
How Traverse helped two City Councils turbocharge one of their key reporting tools: Snap Send Solve.
Many local authorities across Australia and New Zealand use the Snap Send Solve app as a way for community members to report issues in their area quickly and effectively. Free to download and simple to use, this app lets users take a photo of a badly-parked car or a freshly-tagged fence, and send the image directly to their local council along with their location and additional details. Authorities who use the app automatically receive an email notification, making it easier for them to collect, prioritise, and respond to reports ranging from water faults to noisy neighbourhood dogs.
The City Councils of Nelson and Christchurch both use Snap Send Solve, and they identified an opportunity for integrating reports from community members with ArcGIS mapping to enrich their use of data. We came on board to help them develop a direct feed of information from Snap Send Solve emails to their ArcGIS platform. The goal was to make it easier to map the location of issues, eliminate duplicates, ensure their information was always up to date and track incident patterns.
Prior to our involvement, customer reports were instantly delivered via email but there was no easy way for the council to integrate these reports with their other systems. Now, when a report is filed via Snap Send Solve, the photo and other details go directly into the Council’s mapping apps, meaning managers can easily commission work orders, track trends, and identify hotspots. Having this level of detail makes it easier for the council to develop longer-term plans and find areas where efficiency can be improved; and the automated process means there is no more double-handling of data, freeing up admin staff for more value-added activities.
Getting this data out into the field is now much easier too. Field operators in Nelson and Christchurch already use ArcGIS apps on their mobile devices to manage their day-to-day activities, such as looking up new work orders and reporting which jobs have been completed and when. The newly-integrated Snap Send Solve information can be fed directly into this system, meaning the workflow from customer reporting to remedial action in the field is smoother and more reliable.
In the case of Nelson City Council, we took the further step of developing a custom dashboard for administrators, so that they can see at a glance the number of incidents which are being reported at any given location, and track how these reports are changing over time.
Our work with the Nelson and Christchurch City Councils has shown us that there are a great number of potential advantages that come from integrating popular apps like Snap Send Solve with existing ArcGIS mapping platforms.
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