1. Application and purpose
2. Information we collect
When You download and use our App and/or any other service or application of Traverse, we may collect usage information and device information as outlined below.
The information Traverse collects is what You tell Traverse about Yourself and information about how You use the App and Services, such as personal information You tell Traverse about Yourself (including Your name, Your phone number and street address) and using the App and location. By using the App and Services, You authorise us to collect your information such as your username, name, email address and any other personal information available on or through your use of the App.
We may also collect information relating to your use of our App and Services and if You contact Traverse, Traverse may keep a record of that correspondence. Traverse may also draw upon this information in order to adapt the Services to your needs, to research the effectiveness of Traverse's network and Services, and to develop new tools for the Services. Where possible, Traverse Solve endeavours to limit Traverse's collection of Your personal information.
If You do not provide personal information Traverse may not be able to provide you with the Services.
3. Location data
You agree and consent to Travers’s use of Your location data where applicable. When You use the App and the Service, and send a report, Traverse receives and records information on its server logs from Your mobile platform, including Your location. Traverse treats this data as non-personal information, except where Traverse are required to do otherwise under applicable law.
To best manage information such as location data, You may disable the tracking functionalities on Your Device, although the App and the Services will not operate to their full capacity and if You do not provide the location You will not be able to file a report.
4. Device Information
Traverse may collect information about your device when you use the App including the unique device identifier, device model, operating system, and MAC address. Additionally, when you use our Service, our server may send small data files known as 'cookies' and other similar technologies to your device. A cookie file can contain information, such as a user ID which the website uses to track the pages you have visited. You can refuse all cookies by turning them off in your Device however, our App and Services may not operate to their full capacity without cookies enabled.
The App is not aimed at children under 18 years old and Traverse do not knowingly collect, use, provide or process in any other form any personal information of children under the age of 18 deliberately.
6. Using and disclosing Your personal information
Traverse's purpose in collecting information about You is to provide You with Services that You request and to operate Traverses's business efficiently.
The circumstances in which Traverse may disclose information about You are limited, but may include:
- when required by law;
- for marketing purposes when You have given Your consent;
- to an organisation that is an affiliate of Traverse Services LTD or a partner of Traverse (including, for example, local authorities or sharebike providers to manage the report you have lodged via the App), either in Australia or overseas;
- when Traverse believe it necessary to provide You with a service which You have requested, such as contacting You about Your use of the App;
- to protect Traverse rights, property or personal safety or those of another customer or any member of the public; and
- in the event that the assets and operations of Traverse’s business are transferred to another party as a going concern.
Traverse may also share or disclose Your de-identified information (including where aggregated with other user's information) or otherwise non-personal information with third parties for industry or statistical analysis.
7. Service providers
Like many businesses, Traverse uses a range of service providers to help Traverse maximise the quality and efficiency of Traverse services and Traverse business operations. This means that third parties will sometimes have access to personal information held by Traverse and may use it on Traverse’s behalf only to the extent that it is reasonably necessary to provide the Services. Traverse require its service providers to respect the confidentiality of information that they handle on Traverse’s behalf, and not to keep this information any longer than required for the performance of services to Traverse or use it for unauthorised purposes.
8. International use
9. You can request access to the information Traverse keep about You
If at any time You want to know exactly what personal information Traverse holds about You, You are welcome to request access to Your record. Please contact Traverse as set out below. Traverse will endeavour to respond to requests within the time allowed by all applicable privacy laws and will make every effort to respond as accurately and completely as possible following Your request. If at any time You wish to change personal information that is inaccurate or out of date, please let Traverse know and Traverse will amend Traverse records. If You wish to have Your personal information deleted, please let Traverse know and Traverse will take all reasonable steps to delete it unless Traverse need to keep it for legal reasons. If access or corrections cannot be provided, Traverse will notify You within 30 days, in writing, of the reasons for the refusal.
10. Storage and security of Your personal information
Traverse endeavours to take all reasonable steps to keep secure any information which Traverse holds about You, and to keep this information accurate and up to date where possible. Your information is stored on secure servers that are protected in controlled facilities. Traverse requires Traverse employees and data processors to respect the confidentiality of any personal information held by Traverse. Unfortunately no website or Internet transmission is ever completely secure and although we will take steps to protect your personal information, we cannot guarantee that unauthorised access, hacking, data loss or other breaches will never occur.
11. Future changes
12. What to do if You have a problem, complaint or question